The Launch Box Life with Alam Villet
At The Launch Box, we are entrepreneurs serving entrepreneurs, but we took very different journeys to get here. In this series, readers will learn more about how we each live #thelaunchboxlife every day.
Alam is a seasoned service desk professional with over 6 years of experience in the industry. Throughout his career, Alam has focused on using innovation as a growth pillar, leveraging technology and creativity to streamline processes, enhance user experiences, and drive business outcomes. He is driven by a desire to make a meaningful impact, and his contributions have helped organizations across various industries achieve their goals.
Explain your career path—how did you become Service Desk Manager?
I started in the telecommunications industry when I was 17 years old working for a business process outsourcing (BPO) firm. Always eager to take on a new challenge, I constantly looked for ways to help others automate specific tasks so they could focus on more important priorities.
It was at that moment in my life when I knew I wanted to study for a technology-related bachelor’s degree in technology and computer science. After graduation, I worked for a digital infrastructure company for almost four years and gained a solid understanding of customer service and technology across the board.
With an interest in innovation, I started taking several certifications to learn new skills. These skills caught the attention of management, leading to my promotion to service desk manager and then senior service desk manager. My experience and self-drive allowed me to effectively manage service desk operations.
It was thanks to Diego Ancira that I found the opportunity at The launch Box to continue my career in the field I love the most with new challenges and a full team of experts to collaborate with.
Can you describe your personal self?
I consider myself a dedicated and hardworking individual who is always looking for something new to learn. On a personal level, I am passionate about my friends and family, always being there for them or anyone in need.
What are your top personal values and how do you apply those to your work?
Innovation: The fact that something has been done a certain way for years doesn’t mean that it’s the only or best way to accomplish the same output. I strive for excellence through innovation.
Integrity: Strong moral principles are paramount when working with different people in different organizations across different countries.
Self-Drive: My motivation comes from my own interest and enthusiasm to achieve great things alongside my peers and clients.
Why did you choose to come to The Launch Box?
Coming from a big enterprise, I have learned a lot of management strategies and solid process implementation that will fit perfectly for an accelerator like The Launch Box. New challenges are always something I look forward to and The launch Box provided me with this opportunity.
What is a common misconception you hear about Service Desk?
Most people believe that the Service Desk is all about fixing computers, but there is so much more behind it! Our main function is to maintain and develop the digital infrastructure of our clients, making sure that collaborators always have everything needed to do what they do best. The Service Desk is a fundamental pillar in every organization.
Collaboration and innovation are paramount for any Service Desk team. We are always happy to assist and constantly looking to stay one step ahead of any need our clients may have.
What is the most fulfilling part of your role at TLB?
I enjoy helping our clients and peers to achieve their maximum performance in ways that they never thought possible. I find personal satisfaction in the success and growth of others.
What about the future of TLB are you most excited about?
I believe our current growth and success will attract even more talented people with new ideas, and this will in turn help us and our clients achieve even more success. I find this cycle and evolution very exciting.
